Transaction Banking UX Case Study: Transforming Treasury Management at Global Scale

Transaction banking and treasury management are among the most complex areas of digital finance. Corporate treasurers need to control cash across accounts, currencies, legal entities and markets while managing liquidity, payments, risk and operational accuracy—often through platforms containing thousands of workflows. UXDA partnered with iGTB to transform that complexity into a scalable, user-centered Transaction Banking experience. Across nearly 5,000 screens, the CBX platform brings greater clarity to treasury operations including cash concentration, sweeping, intercompany lending and notional pooling while supporting the flexibility required by global banks and corporate clients.

This case study demonstrates how specialized financial UX can simplify digital Treasury Management without oversimplifying the financial logic behind it.

What Is Transaction Banking?

Transaction Banking is the set of financial services banks provide to corporate and institutional clients to manage the movement, collection, visibility and liquidity of money across their operations. It commonly includes payments, cash management, liquidity management, collections, virtual accounts, trade finance and related treasury services.

What Is Treasury Management in Transaction Banking?

Treasury Management helps corporations monitor, position and optimize cash across accounts, entities, currencies and markets. It includes activities such as cash visibility, liquidity management, cash concentration, sweeping, pooling, intercompany lending, forecasting and investment of surplus funds.

Client: Global Transaction Banking and Treasury Management Technology Leader

IBS Intelligence has ranked iGTB, part of Intellect Design Arena, the #1 transaction banking system and the leader in Wholesale and Transaction Banking. With a presence in 97 countries, iGTB is revolutionizing banking with innovative software solutions that empower commercial banks to thrive. Serving more than 60% of the world's top banks, including HSBC, CitiBank and Barclays, iGTB’s expertise spans America, Europe and Asia, supported by a global team of 4,500+ professionals.

iGTB provides digital Transaction Banking infrastructure spanning cash management, payments, liquidity, trade and other corporate banking capabilities. Its CBX platform gives Corporate Treasurers a unified digital layer for managing complex financial operations while allowing banks to configure the experience around their own products, markets and brand requirements.

For treasury teams, this means bringing fragmented cash positions, liquidity structures and transaction workflows into a more coherent operating environment that makes sophisticated liquidity structures easier to understand, configure and manage without unnecessary operational complexity.

CBX understands Treasury Managers' needs by providing real-time, intelligent recommendations and a seamless digital experience. Banks can choose to fully implement the platform or select only the features they require. Trusted by 8,500+ corporates and 40,000+ users, CBX is reshaping corporate banking for simpler, smarter and more efficient management.

Challenge: Simplifying Complex Transaction Banking and Treasury Management UX at Scale

Corporate Treasury operates under a very different level of complexity from retail banking. Treasurers may need to monitor hundreds of accounts that moves billions of funds, position liquidity across entities and regions, execute high-value transactions, manage intercompany funding and ensure that cash remains available in time where it is needed.

A UX error in this environment is not merely inconvenient. Ambiguous information, hidden dependencies or poorly structured workflows can increase operational risk, slow decision-making and make already sophisticated treasury processes harder to control. A complex and poorly thought-out treasury platform can lead to human error and significant losses.

Many corporate banking solutions are too complicated and don’t fit the needs of individual banks. Transaction Banking platforms also need to support very different banks, corporate structures, markets and treasury policies. A rigid interface can become difficult to deploy globally, while excessive customization can create inconsistency and implementation complexity.

The design challenge was therefore dual: create a consistent experience architecture while preserving enough modularity for banks to configure workflows around their own Transaction Banking propositions.

To address these challenges, iGTB set out to transform CBX into a modern, modular and user-centered solution for Treasury Management. The platform was designed to be customizable and user-friendly, making financial management easier. It reduces errors, adapts to each business's unique needs and provides seamless execution with smart, real-time recommendations.

Treasury Management combines high information density with high financial consequence. Users need both a consolidated view of global liquidity and the ability to drill into specific accounts, structures, rates, entities and transactions. The UX challenge is therefore not simply to make the interface minimal. It is to create hierarchy: showing the right level of financial information at the right moment while preserving access to the depth treasury professionals need.

iGTB was challenged to refine the platform’s user experience, ensuring its thousands of workflows were easy to navigate, integrate and adapt to diverse user profiles. The team required additional expertise to scale the project and guarantee both user-friendliness and financial precision. Treasury UX must simplify decision-making without simplifying away financial control.

iGTB partnered with UXDA as a specialized financial UX partner to scale the experience design of its complex Transaction Banking ecosystem. UXDA delivered the complete visual design for one of the most complex module-based, contextual corporate banking solutions, along with all assets perfectly tailored to integrate seamlessly into the design system.

What Business Value Should Better Treasury UX Create

Treasury relationships sit close to some of the most strategically important corporate flows: cash, payments, liquidity, financing and investments. When banks provide better tools for managing these activities, they can become more embedded in the corporate client’s daily financial operations.

That makes Treasury Management UX a strategic issue, not merely an interface issue. The experience influences whether sophisticated banking capabilities are actually understandable, usable and valuable to corporate clients.

Faster Treasury Decisions

Clearer information hierarchy helps users understand cash positions and available actions more quickly.

Greater Digital Self-Service

Treasury teams can manage more structures without unnecessary operational intervention.

Reduced Operational Complexity

Consistent workflows and terminology reduce the cognitive burden of navigating sophisticated financial capabilities.

Stronger Corporate Client Experience

Banks can provide more usable digital Treasury services to clients managing complex global operations.

Scalable White-Label Delivery

Modular UX and design-system foundations support customization across different financial institutions.

Stronger Transaction Banking Proposition

Better digital experience can help banks differentiate corporate services where core capabilities increasingly overlap.

Solution: A Modular Transaction Banking Experience for White-Label Treasury Management

Over four years, UXDA helped shape a modular digital experience capable of supporting sophisticated Transaction Banking operations across different banks and corporate client profiles. Instead of treating CBX as a collection of independent financial modules, the design approach focused on creating a coherent operating environment for treasury and transaction workflows that includes:

• cash visibility;
• liquidity;
• payments;
• pooling;
• sweeping;
• intercompany lending;
• self-service;
• analytics.

A modular white-label platform can reduce the need for banks to design every treasury capability independently while preserving flexibility around products, workflows and brand expression. This can accelerate the modernization of corporate digital channels and allow Transaction Banking teams to focus more resources on client propositions, treasury services and ongoing experience improvement.

This shift not only boosts the operational efficiency of iGTB but also accelerates innovation and enables banks to adapt more quickly to market changes, giving them a competitive edge.

This impact of the CBX solution is built from many pieces that come together like a puzzle.

Transaction Banking vs. Treasury Management: What Is the Difference?

Transaction Banking is the broader banking domain covering services that help corporate clients move, collect and manage money, including payments, cash management, liquidity, collections and trade services. Treasury Management focuses more specifically on how corporate finance teams monitor cash, optimize liquidity, fund entities, manage financial risk and make short- and long-term funding decisions.

The two overlap heavily because modern Transaction Banking platforms increasingly provide the digital tools corporate treasurers use to manage these activities.

Modular Transaction Banking for Different Treasury Needs

With customizable modules and hundreds customer-centered user journeys covering key processes, banks can tailor the platform to their specific needs:

• 15 modules
• 450+ journeys
• cash concentration
• sweeping
• intercompany loans
• notional pooling

The key UX challenge was making these capabilities feel like parts of one treasury environment rather than independent banking products. This customization helps them address requirements more quickly and cost-effectively, freeing up internal teams to focus on strategic initiatives.
At the same time, we adjusted CBX’s modules for six leading banks, adjusting hundreds of screens and workflows to fit their unique needs and strengthen their brand identity.

Treasury Management UX: Simplifying Cash and Liquidity Management

Liquidity visibility, cash forecasting and treasury management are major priorities within modern corporate transaction banking platforms. Liquidity Management helps treasury teams ensure cash is available where it is needed while minimizing idle balances and unnecessary borrowing. In multinational organizations, this requires visibility and control across multiple accounts, legal entities, currencies and jurisdictions.

UXDA’s challenge was to translate complex liquidity structures into digital interfaces that support faster understanding and confident action without removing the underlying financial sophistication.

Streamlining automation in liquidity management empowers treasurers to optimize cash across accounts and regions, ensuring surplus funds are put to work—whether moving them to interest-bearing accounts or covering payments. With real-time insights, treasurers can make smarter, data-driven decisions, reducing guesswork and improving strategic planning.

Cash visibility
↓
Liquidity positioning
↓
Cash concentration and sweeping
↓
Intercompany funding
↓
Pooling and optimization
↓
Monitoring and adjustment

The UX connects these workflows into one decision environment rather than forcing treasurers to interpret them as disconnected system functions.

During development, several major banks tested the platform and quickly recognized its value through automated processes and self-service features, positioning CBX as a market leader in liquidity management. They noted that the platform offers clear, actionable insights, significantly enhancing their control over thousands operations.

From Transaction Execution to Intelligent Treasury Decision Support

The evolution of Transaction Banking is moving beyond digital execution toward richer decision support. Corporate clients increasingly expect consolidated liquidity visibility, real-time information, automation and guidance that helps them decide what to do—not simply tools for executing a transaction after the decision has already been made.

This was central to the future vision of CBX: making the platform not only a place where treasury operations are executed, but an environment that helps users understand financial positions and act with greater confidence.

Creating One Transaction Banking Experience Across the Corporate Finance Ecosystem

The partnership expanded even further into a comprehensive financial management ecosystem for corporates. By enabling seamless access across desktop, mobile, tablet and even wearables, we enhanced iGTB's clients’ ability to manage corporate finance with ease.

Treasury professionals need appropriate access across working contexts, with complex analysis typically requiring high-density desktop environments and mobile access supporting monitoring, approvals or urgent actions where relevant.

The objective was not simply to make the same interface available on more devices. It was to establish a coherent experience architecture that could support different Treasury and Transaction Banking contexts while remaining adaptable for specific needs.

5 Principles for Treasury Management UX

1. Visibility

Treasurers need consolidated cash and liquidity views before they can act.

2. Hierarchy

Complex data must be structured so the most important information appears first while deeper detail remains accessible.

3. Control

Users need to understand the impact of actions before executing them.

4. Self-Service

Routine treasury structures should be configurable without unnecessary dependence on bank operations.

5. Consistency

Patterns and terminology need to remain coherent across large Transaction Banking ecosystems.

Approach: Scaling Treasury Management UX Across 5,000 Screens

The UXDA team worked strategically to bring our financial UX expertise to the table. We streamlined the design process to ensure CBX adheres to top user experience standards with a clean interface, allowing banks to easily adapt the platform to their brand and efficiently simplify corporate transaction operations.

Why Transaction Banking UX Is Different From Retail Banking UX

Unlike retail banking, corporate Transaction Banking involves specialized roles, permissions, approval structures and financial responsibilities. UX decisions therefore needed to reflect not only usability principles but the operational context in which treasury professionals make decisions.

Understanding Corporate Treasury Users and Transaction Banking Workflows

To support iGTB's mission of serving corporate treasurers needs, we conducted in-house research to update user personas, identify key requirements and better understand the platform's users. Using our financial UX design expertise, we simplified each CBX module to better address those needs while ensuring alignment with industry standards. To ensure the new CBX platform was built on current, user-centered approach, we tested our concepts through wireframes and transformed these insights into design screens, rather than relying on the previous version of the CBX platform's UI and UX.

The objective was not merely to reduce clicks. Treasury UX needs to improve the quality and speed of financial decisions by making structures, balances, relationships and consequences easier to understand.

The UXDA team also verified that the platform met accessibility standards, making it easy for all customers to use. As we shaped the future vision for CBX, our architects and designers focused on delivering a high-quality, responsive and intuitive experience across the entire ecosystem.

Creating Clarity Across Thousands of Treasury and Transaction Workflows

At this scale, UX consistency becomes operational infrastructure. A small change to terminology, hierarchy or component behavior can affect hundreds of related screens and multiple banking implementations.

To ensure a seamless user experience, we meticulously evaluated the platform’s content and features, focusing on minimizing complexity and creating a clear, user-friendly design system. Our team mapped out hundreds of scenarios, detailing how the platform should respond to every action, decision and error. This approach kept navigation clear and efficient, enabling clients to manage billions in assets with ease while transforming transaction management into an automated, stress-free process.

Understanding the unique needs of financial institutions, we focused on customizing the platform to meet iGTB’s clients’ specific business requirements. We carefully adjusted each module and user flow to align with iGTB’s design system, streamlining workflows and improving overall business efficiency.

Liquidity Management UX: Turning Complex Treasury Structures Into Clear Decisions

Treasurers need to balance two competing priorities: maintaining enough accessible liquidity to meet obligations while preventing excess cash from remaining idle. The platform therefore needs to show not only where cash is, but how liquidity structures influence its movement and economic value.

The Liquidity Management module addresses the core need of businesses: to have easily accessible funds while ensuring that surplus money is actively working to generate profit. This is especially critical for large corporations, as keeping funds passive in multiple accounts often leads to missed opportunities.

Cash Management provides the operational foundation for monitoring and moving corporate funds, while Liquidity Management focuses on positioning those funds efficiently across accounts and entities. In modern Transaction Banking platforms, the two experiences increasingly converge because treasury teams need both visibility and the ability to act.

Transaction Banking extends beyond Treasury Management into payments, collections, trade and other services. In this case study, Liquidity Management provides the clearest example of how UXDA approached the broader challenge of making complex corporate financial workflows more usable and coherent.

Cash Sweeping: Automating Liquidity Across Corporate Accounts

Cash sweeping automatically moves funds between accounts according to predefined rules, helping corporations concentrate liquidity, cover deficits and reduce idle balances. But sweeps are more than just moving funds between accounts. Without automated sweeps, businesses risk costly overdraft fees or missing out on profits from idle funds.

The UX challenge is that a sweep structure can involve multiple accounts, hierarchies and rules. We used step-by-step configuration and visual representation so treasury users could understand the structure they were creating before executing it. 

We simplified sweep management by designing intuitive features that cater to businesses of all sizes. For example, users can easily set up and execute sweep structures tailored to their needs. To further enhance the experience, we used real-time visuals to show users exactly what they’re setting up, making the process clear and intuitive. 

Visualizing the sweep structure allowed users to verify relationships between accounts and understand how funds would move before confirming the configuration.

We also removed confusing industry jargon, replacing it with straightforward, user-friendly digital language to make the system accessible to anyone with basic liquidity knowledge. This step ensures a seamless, efficient experience that empowers users to manage their finances with ease.

Intercompany Lending: Bringing In-House Funding Into Treasury Self-Service

By digitizing user interactions, we empowered corporate treasury managers to take full control of setting up and managing intercompany loans (ICLs) directly, saving them time, maximizing efficiency and eliminating the need for constant interaction with bank representatives.

Intercompany lending allows corporate groups to manage funding relationships between entities rather than relying exclusively on external borrowing. For Treasury teams, this can involve complex agreements, rates, limits, tax information and transaction histories.

Our approach has been focused on:

• Relationship Overview: To provide users with a clear understanding of how each loan relationship works and what’s being utilized, we designed a tailored page that illustrates all loan relationships.
• Self-Service Management: To eliminate delays and give corporate treasurers full control over their financial structure, we have designed features that allow them to set up, adjust and manage ICLs independently.
• Financial Drill-Down: To empower users with deeper insights, our designers focused on creating features that allow for easy exploration of loan details, including interest rates, tax information and transaction history, ensuring more informed financial decisions.

Notional Pooling: Making Complex Liquidity Structures Understandable

Notional pooling allows balances across participating accounts to be considered collectively for interest calculation without physically moving funds between them. Because the structure can involve multiple entities, accounts and rates, treasury users need clear visibility into how each pool performs.

Notional pooling earns interest on funds without the need to move money. This means the funds stay put but still work to benefit the business, making it a smart way to boost returns.

While notional pooling isn't available in all markets, CBX makes it easy to track earnings from each pool. If earnings aren't meeting expectations, users can quickly review the pool structure and rates for adjustments.

Here's how we made it simple to manage and understand:

• Visual Overview: See all pools at once in easy-to-read charts or lists, making it easy to compare performance.
• Deep Dive: See how the pool’s earnings change over time and identify who’s involved.
• Account Insights: Go further to see how individual accounts are performing so you can pinpoint which ones are most profitable.
• Compare Data: Compare current earnings with past performance, helping you spot trends and make smart decisions.

The UXDA team was instrumental in transforming the CBX platform into a user-centered, highly customized and efficient digital solution for corporate banking. By making UX decisions focused on on simplicity, flexibility and real-time intelligence, we helped iGTB reshape the user experience for large corporations managing multi-account financial operations across the globe.

Collaboration: Scaling Transaction Banking Design Across Global Teams

Despite the challenge of geographical distance—UXDA in Latvia and iGTB spread across Canada, the UK, the US and India, with clients worldwide—the teams seamlessly synchronized in a remote setting, collaborating daily to maintain progress and align project priorities. For key milestones, we also came together in person in the UK, Thailand, India and Canada.

The shared vision and dedication of the teams resulted in strong collaboration, with each team contributing to the project’s success. This teamwork resulted in a groundbreaking product that is reshaping digital corporate banking. With its user-centered design, the CBX platform now serves tens of thousands of users worldwide.

5 UX Lessons for Transaction Banking and Treasury Management

Working with Intellect Design Arena has been a remarkable experience for UXDA, offering us the opportunity to collaborate with one of the world’s leading banking software vendors. The scale and complexity of the project provided invaluable insights into crafting powerful, user-centered corporate banking solutions.

Following are some of the key takeaways we learned working with a project of this scope and significance that is significantly disrupting the banking industry:

1. Simplify Decision-Making, Not Financial Capability

Corporate Treasury requires sophisticated functionality. UX should reduce unnecessary cognitive load while preserving the detail and control professionals need.

2. Design Around Treasury Workflows, Not Banking Modules

Treasurers think about liquidity, cash positioning and financial outcomes rather than internal product architecture.

3. Make Complex Structures Visible

Sweeps, pools and intercompany lending become easier to understand when relationships, hierarchy and impact are visualized clearly.

4. Build Self-Service Without Sacrificing Control

Digitization should reduce manual bank intervention while ensuring corporate users understand consequences before executing treasury actions.

5. Use a Design System to Govern Enterprise Complexity

At thousands of screens and hundreds of journeys, consistency becomes an operational necessity rather than a visual preference.

iGTB's CBX showcases the power of UX in transforming corporate banking products. We are proud to collaborate with a client dedicated to making life easier for millions of users globally and streamlining banking processes.

Explore other of our client's next-gen financial digital products and UX transformations showcased in the UXDA team's latest showreel:

Transaction Banking and Treasury Management UX: Key Questions

What is Transaction Banking?

Transaction Banking is the set of services banks provide to corporate and institutional clients to manage payments, collections, cash, liquidity and other financial flows. Modern Transaction Banking platforms increasingly bring these capabilities into integrated digital environments.

What is Treasury Management?

Treasury Management is the discipline of monitoring and optimizing an organization’s cash, liquidity, funding and financial resources. It can include cash visibility, cash concentration, sweeping, pooling, intercompany lending, forecasting and management of surplus liquidity.

What is the difference between Transaction Banking and Treasury Management?

Transaction Banking is the broader banking-service category, while Treasury Management focuses on how corporate finance teams manage cash and liquidity. The two increasingly overlap because banks provide many Treasury capabilities through digital Transaction Banking platforms.

Why is Treasury Management UX complex?

Treasury users work with high-value financial activity across multiple accounts, entities, currencies and markets. The interface must provide significant financial depth while helping users understand structures, relationships and consequences quickly.

What is liquidity management in corporate banking?

Liquidity management helps corporations ensure sufficient cash is available where needed while reducing idle balances and unnecessary borrowing. Common techniques include cash concentration, sweeping, pooling and intercompany lending.

What is cash sweeping?

Cash sweeping automatically transfers funds between accounts according to predefined rules. It can help corporate groups concentrate surplus liquidity, fund deficits and optimize the use of cash across accounts.

What is notional pooling?

Notional pooling allows participating account balances to be considered collectively for interest calculation without physically moving funds between those accounts. Treasury teams therefore need clear visibility into pool structure, participants and performance.

What are intercompany loans in Treasury Management?

Intercompany loans allow entities within a corporate group to lend and borrow from each other under defined terms. Digital Treasury platforms can help manage relationships, rates, limits, documentation and transaction history more efficiently.

Why is self-service important in Transaction Banking?

Self-service allows corporate users to configure and manage routine Treasury activities without relying on manual bank intervention for every adjustment. The UX must still provide sufficient visibility, validation and control because these actions can have significant financial consequences.

How does UX improve Treasury Management?

UX can make complex cash positions, liquidity structures and financial relationships easier to interpret and manage. The objective is not to remove financial sophistication, but to structure it so treasury professionals can make informed decisions more efficiently.

Why are design systems important for Transaction Banking platforms?

Large Transaction Banking ecosystems can contain thousands of screens and hundreds of workflows. A design system provides consistent interaction patterns, terminology and components so complexity can scale without creating an increasingly fragmented experience.

How can banks differentiate their Transaction Banking offering?

Core financial capabilities remain essential, but digital experience can influence how easily corporate clients understand, configure and manage those capabilities. Clearer self-service, real-time visibility and coherent Treasury workflows can strengthen a bank’s broader corporate value proposition.

Get UXDA Research-Based White Paper "How to Win the Hearts of Digital Customers":

Transform Complex Transaction Banking Into a Clearer Treasury Experience

UXDA partners with banks and financial technology providers to simplify complex corporate financial products without sacrificing capability, precision or control. Through specialized financial UX, Systemic UX and scalable design systems, we help transform Transaction Banking, Treasury Management and corporate banking ecosystems into coherent digital experiences for demanding professional users.

• E-mail us at info@theuxda.com
• Chat with us in Whatsapp
• Send a direct message to UXDA's CEO Alex Kreger on Linkedin

Meanwhile, Explore Other TOP-Read Case Studies by UXDA:

Emirates NBD Case Study: Driving ROI with Strategic UX in Middle East Banking

Garanti BBVA Securities Case Study: Designing a World-Class Investing Experience

Liv Bank Case Study: Lifestyle-Driven Innovation of MENAT Digital Banking