What is the main difference between next-gen financial products and legacy services, and what do financial institutions need to create next-gent digital offerings?
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From Hero to Zero: The Fatal Impact of a Poor Product Launch in Banking
A weak launch strategy results in a range of negative outcomes, including low adoption rates, poor customer experiences, high resistance and even reputational damage. In this article, we'll explore key reasons why a digital product launch could fail and offer tips on how to avoid these pitfalls.
The UX Formula for Customer Engagement in Banking
This formula could be applied to gain business breakthroughs and improve customer engagement in banking by adding just 4 key aspects to your business.
How UX Can Help Banks Navigate the Digital Transformation Maze
Why are 78% of companies failing to achieve their digitalization goals? The digital transformation in banking must consider one key thing to succeed.
Banking on Purpose: How We Are Creating Tomorrow's Financial Brands
Some call it authenticity, essential benefit, value proposition, or uniqueness. We use the concept of a "soul" to describe the unique character or essence of the financial product and how it impacts its users.
UXDA's Experience Pyramid: Effective Banking App Design
To make digital financial products demanded, effective banking app design should be based on three complementary approaches.
10 Red Flags: Is It Time to Redesign Your Financial App?
It is vital for financial product success to deliver according to customers’ needs and wants. How is your banking doing at tackling the challenges of the experience age?
From Friction to Flow: Enhancing Customer Journey in Banking
Our key UX architects answering why the User Journey Map sometimes works magic, and how it benefits financial companies.
UXDA's Design Pyramid: Implementing DesignOps in Banks and FIs
DesignOps is a system of operations and processes that amplify the value and impact of design in a financial organization, increasing its customer-centricity and creativity.
Five Best Practices for UX Research in Financial Services
There are dozens of research methods available, but from our experience to create a user-centered financial product, five key research methods should be highlighted.
