Great results are based on great inspiration. Banking design is no exception, especially as finance might be the industry most affected by the curse of routine, and this shows in lack of emotions and user-centricity. We believe there's no chance to provide a delightful and enjoyable customer experience if you can't step “out of the box.”
That's why the UXDA team is offering you the essence of design and customer-centered thinking in the form of a brilliant quotes collection. These are the valuable grains of thought to be posted on the walls, saved in bookmarks or displayed on the computer wallpaper as a persistent reminder of what's truly important.
1. Customer Centricity as a Matter of Survival
2. Focus like a Laser on the Customer Experience
3. We Will be Banking With no Banks
4. There's Something Wrong if You Need a Manual
5. Easy to Use Services are Greatly Demanded
6. Value, Innovation, Vision
7. Don't be a Mouse
8. Aim to Make People's Lives Better
9. Deliver Emotional Experience
10. Focus and Simplicity as a Mantra
Bonus Quotes:
“A customer doesn’t want a mortgage. He’s buying a house. A customer doesn’t want an auto loan. She’s buying a car.”
— Piyush Gupta, former CEO, DBS Bank
“It’s too easy to get wrapped up in the technology and forget about the customer.”
— Chris Skinner
“In the realm of modern-day banking, customer experience is nothing but technology experience.”
— Milind Nagnur, Group President & CTO, Kotak Mahindra Bank
“The question is, how do we move from a product-centric and channel-centric approach to a customer-centric one?”
— Jouk Pleiter, Founder & CEO, Backbase
“Banking is about customers, but the reality is most of the banking industry has overlooked what matters, taking a product-focused approach rather than focusing on the customer.”
— Antony Jenkins, former Barclays CEO
In our busy daily lives, it's very easy to get carried away, be stuck in the routine and lose sight of the goals that truly matter. The UXDA team truly hope these quotes inspired you to break out of it and never lose the focus on the user. Let's keep upgrading the world of finance together, making it much more understandable, likable and enjoyable for the people!
Get UXDA's Research-Based White Paper "How to Win the Hearts of Digital Customers":
If you want to create next-gen financial products to receive an exceptional competitive advantage in the digital age, contact us! With the power of financial UX design, we can help you turn your business into a beloved financial brand with a strong emotional connection with your clients, resulting in success, demand, and long-term customer loyalty.
- E-mail us at info@theuxda.com
- Chat with us in Whatsapp
- Send a direct message to UXDA's CEO Alex Kreger on Linkedin
