back to latest articles

UX Design Review: What Garanti BBVA Said About UXDA

• 0

UX Design Review: What Garanti BBVA Said About UXDA

It was our pleasure to help Garanti BBVA to design the user experience of their innovative eTrader trading app. Thanks to the independent review platform Clutch, you have the opportunity to find out how this cooperation went on and read the interview with our client. The review collected by Clutch is given by Tevfik Kardelen, the Unit Manager of Garanti BBVA Securities responsible of Digital Channels and Marketing.

About the project

  • Client: Garanti BBVA Securities
  • Case: UX Design for an eTrader trading platform
  • Time: 10 months, still ongoing
  • Budget: €‎450,000+

Feedback Summary

"We're impressed with their dedication and passion for design."

Not only has UXDA executed their tasks well, but they've also provided top-notch recommendations to further elevate the solution. They communicate well and are highly reliable and professional. They impress with their exceptional design skills and dedication to the project's success.

Interview

Why Did Your Company Hire UXDA?

We decided to renew our Garanti BBVA eTrader trading platform while enriching functionalities. Our customers can trade on Borsa İstanbul and watch market datas with this trading platform.

How Did You Make the Selection?

We searched online for the best UX/UI companies and encountered their case study and liked their vision. Before choosing them, we met with 5 other companies.

Please Describe the Project Scope

The team first implemented a stakeholder meeting. Then they collected information from us and did an online search about us. They conducted the competitor analysis, persona study, red route analysis, user journey map, product value etc. We are working with the Senior UX Architect and 2 UX architects.

Share any Outcomes From the Project

They are really focused on what they are doing. The thing that I liked most about UXDA is that they bring new ideas. The outcomes are perfect and we think we will disrupt Turkish Capital Market industry with our new design.

How Effective Was the Workflow?

All of their team is so easy to communicate with. We even visited their office in Latvia. We're impressed with their dedication and passion for design.

Get UXDA Research-Based White Paper "How to Win the Hearts of Digital Customers":

If you want to create next-gen financial products to receive an exceptional competitive advantage in the digital age, contact us! With the power of financial UX design, we can help you turn your business into a beloved financial brand with a strong emotional connection with your clients, resulting in success, demand, and long-term customer loyalty.

Share:

Listen to our podcast:

More from our blog

Banking UX/CX Checklist: Validate Digital Strategy Before Implementation

We have all experienced the moment when we understand that the time for change has come. Often these changes are associated with personal challenges. Most of the time we want to implement them as soon as possible and in the easiest way. This also...

Applying Neuromarketing to Digital Banking Apps and Fintech Design

Despite a decade of digital innovation, financial services often remain cold and overwhelming. At UXDA, we use neuroscience and neuromarketing to transform emotion into engagement. Discover how neuromarketing transforms digital banking by addressing emotional barriers, building trust, and creating empowering user experiences.

Dark Patterns in Banking UX and the Erosion of Financial Brand Trust

Could a banking app exploit user behavior to boost profits? As apps become the main financial gateway, the line between empowerment and manipulation is increasingly blurred. Are some financial services using dark patterns to lock users in?

What Are The Digital Banking Customer Expectations From Financial Services

In recent years there has been growing discussion on the ability of traditional businesses to adapt their services to the expectations of digital customers. What should financial brands consider in order to offer the best digital service?

Financial UX Design Agency | UXDA is Working on The Future of Banking

It was announced that UX Design Agency, a small agency from Latvia, has been nominated for European’s Best FinTech Award. How did they achieve it?

User Experience Tips on How to Design Financial Product

Any successful business starts with a solution-to-solve problem, but not every solution is usable enough. So, what can be done?

10 Strategic Misconceptions Undermining Digital Banking Transformation

This article reveals ten dangerous myths that threaten traditional banks from within. Drawing lessons from the downfall of companies like Kodak and Nokia, it shows how internal misconceptions — not external competitors — can be the real cause of failure in the digital age.

Business Value of Digital Banking CX: Acquisition, Cost-to-Serve and Loyalty

As traditional growth levers in financial services converge, Digital Customer Experience (DCX) is emerging as a critical competitive advantage. Digital Customer Experience is now a key growth driver in financial services. This article explores ten ways DCX impacts trust, loyalty, and long-term success.

To Survive, Financial Industry Has to Adapt Design Thinking in Banking

Design Thinking is needed to adapt banking services to the new world. In a human-centered economy your service has to be user-centered.

ABOUT THE AUTHOR

Alex
Alex, Founder & CEO

Alex has dedicated half of his life to studying human psychology, as well as business success, developing 100+ digital projects and 30+ startups. He spent 10 years researching UX and finance to create UXDA's methodology. Alex is a passionate visionary who's capable of solving any challenge to improve the financial industry.

Linda
Linda, Co-founder/ COO/ CFO

Linda is a source of endless energy. An education in international business management and years-long experience with 20+ digital startups has made her a dedicated strategic thinker who solves any problem with grace. No mission is impossible for her. Linda's responsibility and punctuality have become a legend around the agency.